How To Contact Pegasus Airlines – Tripodturnstilegates.com

Pegasus Airlines is a popular low-cost carrier based in Turkey, serving both domestic and international destinations. Whether you’re planning a trip, need to modify your booking, or want assistance with lost baggage or refunds, knowing how to contact Pegasus Airlines efficiently can save you time and frustration. Since the airline operates in multiple regions and languages, they offer several communication channels to meet passenger needs. From customer service hotlines and social media to email support and mobile apps, there are various ways to get in touch depending on the nature of your inquiry.

Customer Service Phone Numbers

One of the most direct ways to contact Pegasus Airlines is by phone. They offer different numbers for domestic and international calls, as well as specific lines for services like group bookings and Pegasus Cargo.

General Customer Support

Turkey (Domestic): +90 850 250 67 02
International Calls: Use the same number above, international rates may apply

This main hotline can assist with booking management, cancellations, flight information, baggage inquiries, and other general customer service topics. It is available 24/7, although call volumes may be higher during peak travel periods.

Pegasus Cargo

Cargo Services: +90 216 560 75 13

For cargo inquiries, including shipping rates, delivery status, and documentation, use this dedicated line. Operating hours may differ from the main customer service number.

Group Bookings

Group Sales: +90 850 399 17 01

If you are organizing a trip for a group of more than 10 passengers, Pegasus offers special rates and services through its group sales team.

Contact via Email

Pegasus Airlines also provides support through email for more complex issues or if you prefer written communication. This method is commonly used for document verification, complaints, or refund requests. Always include your booking reference, full name, and detailed explanation of the issue to ensure faster processing.

Common Email Inquiries

Refund requests
Baggage claims
Flight delays or cancellations
Medical assistance or special service needs

The airline does not publish a single public email address but uses structured web forms to channel your inquiry to the correct department. These forms are available on their official website under the Contact Us or Help Center section.

Using the Pegasus Airlines Mobile App

The Pegasus mobile app is a practical tool for passengers to manage their travel plans and reach customer support. Available for both iOS and Android devices, the app allows users to:

Check flight status and gate information
Modify bookings or purchase additional baggage
Download digital boarding passes
Chat with Pegasus digital assistant Peggy for basic inquiries

While live agent support is not available through the app, Peggy the AI chatbot can guide users to appropriate channels and help with general questions such as baggage limits and check-in rules.

Live Chat Support

Pegasus Airlines offers a live chat feature via its website and mobile app. While not all issues can be solved through chat, this is an efficient way to resolve minor problems or get quick answers to frequently asked questions.

When to Use Live Chat

Questions about baggage policies
Flight schedule confirmation
Seat selection options
Check-in assistance

The live chat feature may not always be available outside business hours or during periods of high demand, so patience is sometimes required.

Social Media Channels

Pegasus maintains active social media profiles where they often respond to customer questions and feedback. These platforms can be used to reach out publicly or via direct messages. Response times vary, but many travelers report successful interactions through social media.

Official Social Media Accounts

Twitter: @flymepegasus
Facebook: Pegasus Airlines official page
Instagram: @flypegasus

These platforms are best suited for non-urgent issues or public complaints where visibility may prompt quicker action. Always include booking details in direct messages, not public posts, to maintain privacy.

Help Center and FAQ Section

The Pegasus Airlines website features a comprehensive Help Center that provides answers to a wide range of topics. This is a valuable resource before attempting to contact customer support directly, as many common questions are already answered online.

Airport Offices and Sales Counters

In-person support is available at Pegasus sales counters and airport service desks. If you are already at the airport or need to speak with someone face-to-face, these locations are often the fastest option for ticket reissues, last-minute changes, or boarding pass issues.

Services Available at Airport Desks

Rebooking or upgrading flights
Paying for additional baggage
Lost and found services
Medical or disability-related support

These counters operate based on airport hours and flight schedules. Arriving early is recommended during peak travel periods.

Tips for Contacting Pegasus Airlines

To ensure your issue is handled efficiently, it’s helpful to follow some basic guidelines when contacting Pegasus Airlines.

Be Prepared

Have your PNR (booking reference) ready
Note your flight number and travel date
Prepare a clear explanation of your issue

Choose the Right Channel

Use the phone for urgent or time-sensitive matters
Use email or contact forms for detailed or documented requests
Use the app or website for simple tasks like seat selection or check-in

Be Patient and Polite

Airlines often experience high customer volume, especially during peak seasons. Remaining polite and persistent usually leads to better outcomes.

There are several reliable ways to contact Pegasus Airlines depending on the nature of your request and your preferred communication method. From calling their toll-free number in Turkey to using live chat or sending a message on social media, customers have many options to choose from. Preparing your travel details in advance and selecting the most appropriate channel can help ensure a smooth and efficient interaction. Whether you’re seeking a refund, managing a reservation, or asking about baggage rules, reaching Pegasus Airlines has never been more accessible.